Can I get a sample packet?Yes, you can get a material sample packet illustrating the different materials and surfaces available. The sample packet will include swatches of the type of products you have expressed an interest in. If you require a sample of a specific product please let your customer representative know and we will be happy to assist you.
top
Can I get a sample of my image on a counter mat?Unfortunately we do not offer free customized samples of our counter and ad mats. We can however offer a material sample of the product you are interested in. When your order is placed we will send you a digital proof via email. If you would like a physical proof please let your custom representative know you would like a production proof. They will discuss the non refundable charges associated with your production proof given the product and quantity you are ordering.
top
Why do you offer a free material sample?The free sample packet is intended for businesses or organizations wishing to promote themselves or an event with a customized counter mat or floor graphic. The material sample provides an overview of the variety and quality of the products we offer. This allows you to evaluate price verses product to find what will best fit your needs.
top
Is the sample really free?Yes, the sample is free for all US and Canadian customers.
top
What is your turn around time?Our standard turnaround time counter mat orders of 250 and under is 10 business days after proof approval and receipt of order confirmation, 14 business days for orders over 500, shipping time is additional. However, please make certain to let us know if you have a specific timeline or event date as we make every effort to meet our customer’s individual needs.
top
What are your artwork specifications?The artwork needs to be created 300 dpi with a 1/4 " bleed, which is to say that your final image will be 1/2 " larger than the pad size. So for example if you were ordering the 10 x 15” counter mat, your final image size would be 10.5 x 15.5”. All important text, due to the rounded corners should be _” in from the pad size. We accept most major graphic formats including, but not limited to TIF, EPS, PDF, BMP, AI, PSD, JPG. We would prefer to have the image in layers or in its native vector format. When using vector art please make certain to outline fonts, include or imbed all links, and send a PDF in addition when possible. Should you have a file format you would like to use that you have questions about please do not hesitate to contact us. Please visit the artwork specifications page for more specifics.
top
I don't know anything about artwork, what should I do?Send us the best you have. If you have received a file from the printer you can not open that is usually the file we need. If you have a file you can open send that as well. If you have your image in a Microsoft program please keep it in that program and send the Word, Publisher or PowerPoint file.
top
I have my logo but I have some text I would like added, can you do that?Yes, we are happy to add text to your logo. Please send us a high resolution or vector version of your logo and along with the text you would like added and we will layout the image for you.
top
Can I get a better price?We always strive to maintain competitive pricing. Please note that with our prices there are no additional set up fees or per color charges. There is also no sales tax or hidden fees. Shipping is charged freight direct and is dependant upon the product and method chosen. Should you find better pricing we always appreciate the opportunity to try to meet and beat our competitors' pricing.
top
What is the difference between Rubber, Foam and Peel n’ Place backing?Rubber is a heavy duty non skid backing. All of our rubber unless otherwise stated. Foam is a lighter material and is not non skid. Peel n’ Place is a replicable non-marking adhesive backing.
top
What is the difference Heavy Duty, Medium Duty, and Light Duty Rubber?
Heavy Duty Rubber is a durable natural open cell rubber base material and our most popular option. Available thicknesses are 1/16", 1/8" & 1/4". Heavy duty rubber is our default rubber and is the only backing available on soft top mouse pads.
Medium Duty Base is an economical closed cell latex-free natural rubber base material that is up to 55% lighter than our standard Heavy Duty Rubber base. Medium duty rubber is not as non-skid and is more analogous to foam.
Light Duty Base is foam.
top
